Shipping Policy

Shipping Policy

Thank you for shopping Castillo Creations! We strive to process and ship all orders as quickly as possible. Please read our shipping policy below for details on shipping times, costs, and procedures.

Processing Time

  • All orders are processed within 5-7 business days (excluding weekends and holidays).
  • Once your order is processed, you will receive an email notification with tracking information (if applicable).
  • Orders placed on weekends or holidays will be processed on the next available business day.

Shipping Methods & Delivery Times

We offer the following shipping methods:

  1. Standard Shipping
    Estimated Delivery: 5–7 business days
    Cost: $ Depends on the weight of you item(s)

Note: Delivery times may vary depending on your location, weather, or carrier delays. These timeframes are estimates and not guaranteed.

International Shipping

  • We currently don't ship International

Shipping Costs

  • Shipping costs are calculated based on the shipping method and your delivery address.

Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can track your package directly through the carrier’s website. Please allow 24–48 hours for tracking information to update.

Missing or Damaged Items

  • If your package is lost or damaged during transit, please contact our customer service team at [Castillocreations.marea@gmail.com] within 7 days of receiving your order so we can investigate and assist you with a resolution.
  • We are not responsible for lost or stolen packages once they have been confirmed as delivered by the carrier.

Address Accuracy

Please ensure that your shipping address is correct before completing your purchase. We are not responsible for delays or non-delivery due to incorrect addresses. If you notice an error in your shipping address, please contact us immediately at [Castillocreations.marea@gmail.com], and we will do our best to correct it before the package is shipped.

Order Modifications and Cancellations

Once your order has been processed or shipped, we are unable to make changes or cancellations. If you need to modify or cancel your order, please reach out to us as soon as possible at [Castillocreations.marea@gmail.com], and we will try to accommodate your request.

Customer Support

If you have any questions or concerns about shipping, feel free to contact us at:
Email: [Castillocreations.marea@gmail.com]
Business Hours: [Mon-Fri 7am till 6pm (cst)